Proudly Serving the South Puget Sound Area
-Pierce County-
-Thurston County-
-King County-
Privacy Policy
**Privacy Policy – Neo Vita LLC**
Effective Date: May 6, 2026
Neo Vita LLC (“Company,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you provide through our website, booking forms, and communications.
This Privacy Policy explains what information we collect, how we use it, how it is stored, and your rights regarding your information.
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**1. Information We Collect**
We collect only the information reasonably necessary to provide our services, communicate with customers, schedule appointments, and process payments.
Information collected may include:
* Name
* Phone number
* Email address
* Service address or property location
* Booking details and repair information
* Photographs voluntarily submitted or taken for service documentation
* Payment and billing information
* Communications submitted through contact forms or email
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**2. How We Use Your Information**
Neo Vita LLC uses collected information solely for legitimate business purposes, including:
* Scheduling and managing appointments
* Communicating regarding services
* Providing estimates and invoices
* Processing payments
* Maintaining business records
* Documenting completed work
* Complying with legal obligations
We do **not** sell customer information, rent customer information, or use customer information for unrelated marketing purposes.
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**3. Data Storage and Third-Party Services**
Our website, booking forms, and customer data systems are operated through [Wix](https://www.wix.com?utm_source=chatgpt.com) and related service providers used for payment processing and business operations.
Information submitted through our website may be stored on Wix’s servers or the servers of integrated third-party providers used to facilitate:
* Website hosting
* Booking management
* Payment processing
* Form submissions
* Customer communication
Neo Vita LLC does not directly control the infrastructure or security practices of these third-party systems.
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**4. Payment Information**
Payment information may be collected and processed through secure third-party payment processors integrated with our website or booking system.
Neo Vita LLC does not intentionally store full payment card details outside of approved payment processing systems.
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**5. Limited Use of Customer Data**
Neo Vita LLC collects and retains customer information only to the extent reasonably necessary to:
* Perform requested services
* Maintain records related to completed work
* Process payments and invoices
* Communicate with customers regarding services
We have no interest in collecting unnecessary personal information and do not use customer data for profiling, resale, or unrelated commercial activities.
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**6. Photographs and Documentation**
Photographs may be taken before, during, and after services for:
* Service documentation
* Quality control
* Training
* Marketing purposes, where permitted under our Terms and Conditions
Neo Vita LLC will make reasonable efforts to avoid including personally identifying information in publicly shared images.
Clients may request exclusion from marketing use by notifying us in writing prior to service.
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**7. Data Security**
We take reasonable steps to protect customer information from unauthorized access, misuse, or disclosure. However, no electronic storage or transmission system can be guaranteed completely secure.
By using our website or services, you acknowledge and accept this inherent risk.
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**8. Sharing of Information**
We do not sell or share personal information except:
* As necessary to provide services or process payments
* To comply with legal obligations
* To protect the rights, safety, or property of Neo Vita LLC
* In connection with lawful business operations conducted through third-party providers
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**9. Your Rights and Choices**
You may request that we:
* Correct inaccurate information
* Delete information we are not legally required to retain
* Provide information regarding what personal data we maintain
Requests may be submitted through our website contact form or business email.
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**10. Retention of Information**
We retain customer information only as long as reasonably necessary for:
* Business operations
* Tax and accounting purposes
* Legal compliance
* Dispute resolution and recordkeeping
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**11. Children’s Privacy**
Our services are not directed toward children under the age of 13, and we do not knowingly collect personal information from children.
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**12. Changes to This Privacy Policy**
Neo Vita LLC may update this Privacy Policy from time to time. Updated versions will be posted on this page with a revised effective date.
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**13. Contact Information**
If you have questions regarding this Privacy Policy or your personal information, you may contact:
**Neo Vita LLC**
253-353-2167
Neovitawood.com