Terms & Conditions

Terms and Conditions of Service for Neo Vita LLC

By booking an appointment or engaging services with Neo Vita LLC (“Company,” “we,” “us,” or “our”), you (“Client,” “you,” or “your”) agree to the following Terms and Conditions:

1. Appointment Scheduling

All appointment bookings are tentative and may be modified, rescheduled, or canceled by the Company based on technician availability, job requirements, safety concerns, or unforeseen circumstances.

2. Estimates and Pricing

All prices provided prior to an in-person inspection are estimates only and are non-binding. Final pricing will be determined by the technician upon onsite evaluation.

The final invoice may differ from the onsite estimate due to:

Unforeseen conditions
Additional labor or materials required
Changes requested by the Client

3. Cancellation Policy (24-Hour Notice)

Clients must cancel or reschedule appointments at least 24 hours prior to the scheduled appointment time.

Failure to provide at least 24 hours’ notice will result in the following cancellation charges:

$60 for “Hourly” bookings
$150 for “Half Day Sweep” bookings
$300 for “Full Day Sweep” bookings

These fees compensate for reserved time and lost scheduling opportunities and are due regardless of whether services are performed.

4. Cancellation Policy (1-Hour Notice)

Failure to provide at least 1 hour notice will result in the following cancellation charges:

$120 for “Hourly” bookings
$300 for “Half Day Sweep” bookings
$500 for “Full Day Sweep” bookings
$300 for “Same Day Emergency” bookings

These fees compensate for reserved time and lost scheduling opportunities and are due regardless of whether services are performed.

5. Work Conditions

The Client is responsible for providing suitable working conditions, including:

Ambient temperature above 60°F (15.5°C)
Adequate lighting
Safe and unobstructed access to the work area

The Company reserves the right to delay, pause, or decline service if conditions are unsafe or unsuitable.

6. Lighting and Appearance Variability

Color matching and finish blending are performed under the lighting conditions available at the time of service. The Client acknowledges that results may appear different under other lighting conditions, and such variation does not constitute defective work.

7. Scope Changes and Authorization

Any additional work requested after technician arrival is subject to technician approval and may result in additional charges.

The Client agrees that the individual or entity responsible for payment for services is the party with authority to approve work and any changes to the scope, unless otherwise specified in writing prior to the appointment.

The Company is entitled to rely on approvals given by such authorized party and is not responsible for disputes between third parties regarding authorization.

8. Pets, Children, and Site Safety

The Client is responsible for maintaining a safe work environment by ensuring that pets, children, and other non-essential occupants are kept clear of the work area at all times.

The Client agrees:

To restrain or remove pets from the work area
To supervise and control children to prevent interference with work or exposure to tools, materials, or hazards
That the work area may contain equipment, chemicals, and conditions that are unsafe for unsupervised or unauthorized individuals

The Company reserves the right to pause or terminate work if pets, children, or other individuals interfere with the work or create unsafe conditions. Any resulting delays may be billable.

To the fullest extent permitted by Washington law, the Company is not responsible for injuries or damages resulting from failure to maintain a controlled and safe work environment as described above, except in cases of the Company’s gross negligence or willful misconduct.

9. Health and Safety (VOCs and Odors)

Repair materials may emit strong odors and volatile organic compounds (VOCs). The Client agrees:

To notify all occupants of potential exposure
To provide or allow adequate ventilation
To take reasonable precautions to reduce exposure

Upon request and where reasonably feasible, the Company will make reasonable efforts to reduce airborne exposure through ventilation, airflow management, and/or negative pressure methods. However, the Client acknowledges that such measures do not eliminate exposure risks.

To the fullest extent permitted under Washington law, the Client assumes responsibility for managing occupant exposure during and after service.

10. Repair Limitations

The Client understands and accepts that:

Repairs are cosmetic improvements and may not be 100% invisible
Results depend on material type, age, finish, and extent of damage
Exact color, grain, or sheen matching is not guaranteed

11. Damage Waiver (Pre-Existing Conditions & Fragile Materials)

The Client acknowledges that wood repair and refinishing may involve inherent risks, especially with:

Veneers
Laminates
Previously repaired or weakened surfaces
Aged, brittle, or water-damaged materials

By authorizing work, the Client agrees:

The Company is not responsible for failure of compromised materials during repair
The Company is not liable for worsening of pre-existing damage that was not reasonably visible or disclosed
Structural or concealed defects are outside the scope of cosmetic repair

Nothing in this section waives liability for damages caused by the Company’s gross negligence or willful misconduct, as limited by Washington law.

12. Payment Terms

Payment is due within 14 days of service completion unless otherwise agreed in writing.

The Company reserves the right to:

Charge reasonable late fees on overdue balances, as permitted under Washington law
Suspend future services for outstanding balances
Recover reasonable collection costs, including fees incurred in pursuing unpaid invoices, to the extent allowed by law

13. Mechanic’s Lien Notice

Under Washington law, the Company may have the right to claim a lien against the property where services were performed if payment is not received.

By agreeing to these Terms, the Client acknowledges that:

The Company may preserve and enforce its lien rights as allowed under Chapter 60.04 RCW
Additional notices or documentation may be provided as required by law in order to perfect such lien rights

This notice is provided for informational purposes and does not waive or replace any statutory notice requirements.

14. Limitation of Liability

To the fullest extent permitted under the laws of the State of Washington:

The Company’s liability is limited to the total amount paid for the services rendered
The Company is not liable for incidental, indirect, or consequential damages
The Company is not responsible for undisclosed or hidden pre-existing conditions

15. Photo Release

The Client grants the Company permission to photograph and/or record the work area before, during, and after services for documentation, training, and marketing purposes.

The Company agrees:

Not to include personally identifying information without consent
To make reasonable efforts to avoid capturing identifying personal items

Clients may opt out by notifying the Company in writing prior to the appointment.

16. Governing Law

These Terms and Conditions shall be governed by and interpreted in accordance with the laws of the State of Washington.

17. Severability

If any provision of these Terms is found to be invalid or unenforceable under Washington law, the remaining provisions shall remain in full force and effect.

18. Card-on-File Authorization and Charges

By providing a payment method at the time of booking, the Client authorizes Neo Vita LLC to securely store the provided payment information (“Card on File”) for the purpose of processing payments related to services rendered.

Payment is due within **14 days of service completion** unless otherwise agreed in writing. If payment has not been received by the end of this period, the Client authorizes Neo Vita LLC to charge the Card on File for the full outstanding balance, including any applicable fees, without further written authorization.

The Client agrees that:

* The Company may charge the Card on File for any unpaid invoices after the payment due date

* The Company may, as a courtesy, make reasonable efforts to notify the Client and provide an opportunity to remit payment prior to charging the Card on File; however, **such notice is not required**

* The Client is responsible for ensuring that the Card on File remains valid and has sufficient funds available

If a charge is declined, disputed, or the Client becomes unresponsive, the Company reserves the right to:

* Reattempt payment

* Charge any updated or replacement payment method provided

* Suspend future services

* Pursue alternative collection methods, including fees and costs permitted under Washington law

19. Acceptance of Terms

By booking an appointment or accepting services, the Client acknowledges that they have read, understood, and agreed to these Terms and Conditions.

Proudly Serving the South Puget Sound Area