Refund Policy

Refund & Satisfaction Policy

At Neo Vita LLC, we take pride in delivering high-quality wood touch-up and repair services. Because most of our work involves custom, on-site repairs and restoration, refunds are handled on a case-by-case basis. Our goal is always to make things right and ensure customer satisfaction.

Satisfaction Guarantee

If you are not satisfied with the completed service, please contact us within 7 days of your appointment. We will review the issue and, when appropriate, offer a reasonable touch-up or correction at no additional cost.

Refund Eligibility

Refunds may be considered under the following circumstances:

• The agreed-upon service was not completed

• Significant damage occurred directly due to our work

• The final result substantially differs from the agreed service scope

Refund requests must include:

• Your name and appointment date

• A description of the issue

• Photos of the area in question, when applicable

Non-Refundable Situations

Refunds are generally not provided for:

• Normal wood grain, color variation, or aging differences

• Pre-existing damage not included in the original repair scope

• Customer dissatisfaction based on subjective preferences after approval of completed work

• Additional damage caused after service completion

• Minor touch-up visibility under close inspection or certain lighting conditions

Deposits & Cancellations

• Deposits, when required, are non-refundable for cancellations made less than 24 hours before the scheduled appointment.

• Rescheduling requests are welcome and will be accommodated when possible.

Contact Us

To request assistance or discuss a concern, please contact:

Daniel Lindsay
Phone: +1-253-353-2167
Email: dan@neovitawood.com

We value every customer and will work in good faith to resolve concerns fairly and professionally.